Contact Us
Got a question about one of our reviews, spotted something that needs updating, or want to flag an issue with a bonus offer listed on jatonyc.org? This is the page for it. We read every message that comes in, and we aim to keep our contact process as straightforward as the rest of the site.
What We Can Help With
Online Casinos New York covers online casinos accepting New York players, with a focus on payout speed, banking options and overall trustworthiness. Before reaching out, it's worth checking whether your question is already answered elsewhere on the site — it often saves you a wait.
- Site accuracy — If a bonus term, wagering requirement or licensing detail listed for a site such as Raging Bull, Uptown Aces or Ignition looks out of date, tell us. We rely on accurate information and correct errors promptly once verified.
- Payout and banking questions — If something in our coverage of deposit or withdrawal methods doesn't match what you're seeing on an operator's site, let us know so we can look into it.
- Responsible gambling — If you or someone you know needs support around gambling behaviour, please see our dedicated Responsible Gambling page first — it links directly to the national helpline and New York's own support line.
- Legal and eligibility queries — New York currently regulates online sports betting but does not license online casino gaming within the state. If you have questions about eligibility or legal status, our reviews flag licensing and jurisdiction clearly, but for anything specific to your situation, a legal professional is the right person to ask, not us.
- Partnerships and general enquiries — Media requests, corrections, or general feedback about how we rank and review sites are all welcome.
What We Can't Do
We're an independent comparison and review site — we are not a casino operator, and we don't manage player accounts, process deposits or withdrawals, or resolve disputes with individual sites. If you have an account issue with a specific operator, that operator's own customer support team is best placed to help. Our reviews and guides can point you toward sites with responsive support if you're comparing options, but we can't intervene on your behalf with a live account.
Before You Write In
A few quick checks that often answer common questions without needing to wait for a reply:
- Bonus terms, including wagering requirements and time limits, are listed alongside each offer on our rankings — check there first if a promotion looks unclear.
- Our About Us page explains how we research and score operators, including what factors go into each editorial rating.
- Our Terms and Conditions cover how the site operates, including our affiliate relationships.
How We Handle Your Message
We review incoming messages in the order they arrive and respond directly where a reply is needed. We don't share contact details with the operators we review, and reaching out to us doesn't affect how any site is ranked — commission from affiliate partnerships never buys placement or a better score.
A Note on Responsible Play
Online gambling isn't a way to make money, and no site or bonus changes the odds in a player's favor over time. If you're finding it hard to stick to limits you've set, or gambling is causing stress rather than entertainment, support is available around the clock through 1-800-GAMBLER or New York's HOPEline at 1-877-8-HOPENY. All games and offers discussed on this site are intended for players aged 21 and over, and only where legally available.
Getting a Response
There's no need to follow up repeatedly — genuine enquiries are read and actioned as they come in. If your question relates to a specific casino's offer, include the operator name and what you saw so we can check it against our records efficiently.